I am asked from time to time what happens when my monitored alarm is tripped (or goes off).
Each situation is different and each of our alarm monitoring centers may respond according to their updated guidleines.
Your security panel is programmed for a variety of alarms. The type of alarm we receive determines our response.
- We first call your home or business to rule out a false alarm.
- If there is no answer or if we receive an incorrect passcode, we contact the police.
- We then call your home or business again, unless we received an incorrect passcode.
- If we are unable to reach you after contacting the police, or we received an incorrect passcode, we call the people you have authorized us to contact in the event of a burglar alarm.
- When you push the panic button, we contact the police immediately.
-
On
a panic button alarm, we wait an hour after contacting the police to
call your home or business, so that an intruder will not know that the
police are on the way.
- We first call your home to rule out a false alarm.
- If there is no answer after 90 seconds, we contact the fire department.
- We then call your home again.
- If we are unable to reach you after contacting the fire department, we call the people you have authorized us to contact in the event of a fire alarm.
Please note - these are general guidelines, policies and procedures, and are subject to change without notice.